FAQ

Product and Hair Types

What is the difference between synthetic and human hair extensions?

Hair extensions made from Human Hair can be dyed, heated (curled or straightened), styled, washed, and treated like your own natural hair. Hair extensions made from synthetic hair that is very sensitive to the heat,  they will not last as long as human hair and become dry and brittle after a few uses.

Where does Human Hair come from?

Most the Human Hair Sourced is from South East Asia though it is also increasingly sourced in Mongolia, Russia and South America due to demand for different textures and qualities. Hair manufacture has a high standards of production and specify strict guidelines that hair suppliers have to follow to ensure that the best quality hair. Raw materials are sourced ethically and conduct fair business with dignity, honest and responsibility in all aspects of their business.

What is Remy Hair?

Remy or Remi Human Hair is the highest grade of real, human hair that is a preferred choice for hair extensions, hairpieces and wigs because it achieves the most natural look.

Remi Hair is considered to be the finest quality of human hair because the cuticles are kept intact and not stripped, like in most other non-Remi hair extensions. Preserving the hairs’ cuticles and aligning them in a uni-directional fashion creates extensions that are completely natural in appearance. This process ensures that the hair remains super soft, shiny, silky and completely tangle-free throughout its lifetime.

What is Virgin hair?

Virgin hair is unprocessed (chemical-free) human hair. The most readily available virgin hair tends to be generally dark hair, such as Indian or Brazilian, which is sought after for its texture. Only genuine virgin hair is suitable for colouring and texture processes, as non-virgin hair has already undergone significant processing and further chemicals can compromise the quality and longevity.

How Much Hair Do I Need?

If you are getting a full weave the average person needs about 3-4 bundles of hair and potentially a closure, we always advise to buy more than the minimum to make sure you always have enough. You can always use the leftover hair for the next weave!

What type of hair care products should I use?

Treat this hair just as if it was your own hair. Use a  good  quality clarifying shampoo and conditioning products. Hair oils that contain argon or macadamia oils are essential for keeping your hair full of life as hair that’s not attached to our head from the roots does not receive the natural oils from the scalp.

You can also use other products on your hair such as holding sprays etc but make sure you are regularly washing these from the hair as product build up can lead to matting and tangling of the hair.

Why are my hair extensions getting tangled?

Your Hair Extensions can tangle due to being to dryness,  oil &   dirt/product build up. As mentioned above it is key to make sure your hair is free from tangles and knots at all time, we recommend carrying a Tangle teezer brush around with you to maintain the hair throughout the day. This type of brush is super soft on the hair an ensures no harsh breaking when brushing.

Make sure to  wash & condition your hair  at  least once a week to prevent build up and use an additional shine oil for the lengths and tips.

How long do they last?

This hair can last for a very long time depending on how  you   maintain it. Treat it like your own hair and take very  good care  of  it for it to last longer. Many prefer  Brazilian  or Indian hair because it is beautiful and unprocessed  which makes  it last longer than  any other kind of hair.

How do I choose the correct closure for my look?

Closures are small realistic top parting that can be added to give your weave a complete and more realistic finish. It can also used to add more volume to your hair or cover the loss of the hair on the top of the head.

A fix parted closure will allow one look over a period of time, you can choose where you would like the parting at the time you install the closure, but if you change your mind after, you will need to remove the closure and install again for a different look.

A free/ three way parting closure allows increase flexibility. You may change the parting to left, middle or right by brushing the hair to set your own parting. This type of closure is only available in lace.

Ordering Process

How do I place an order?

Find the products you wish to purchase and click “Add to Cart”. You can then Continue Shopping or click “Proceed to Checkout” once you are happy with all your shopping cart contents.

You will then be asked to choose between Amazon Payments, PayPal or SagePay. If you have any issues with Checkout please get in touch with us and we will be happy to assist you with your order.

How do I use a coupon code?

Find the products you wish to purchase and click “Add to Cart”. Once you are happy with your shopping cart contains, on the right side of your screen there will be an empty box. Enter your relevant coupon and if it’s applicable your total amount will be reduced. If you wish you can also enter your coupon at Checkout.

 

Shipping Process

How quickly will you dispatch my order?

Providing you place your order before 3pm, we will do our best to dispatch it on the same day. Although due to high volume sales during peak sale periods your order may take longer to dispatch. If you require your products urgently we strongly recommend you to choose Express Delivery at checkout.

What if my order is delayed or lost?

If you order does not arrive on time please be patient as Royal Mail can sometimes experience delays. Items sent by 1st Class & 2nd Class Royal Mail Signed For are not classed as lost until 10 working days (Mon-Sat) after the due date. Items sent by Express Delivery are not classed as lost until 5 working days (Mon-Fri except if Saturday guarantee purchased) after the due date. International Tracked and Signed items are not classed as lost until after 20 working days (Monday – Friday) after the due delivery date for items going to Europe and after 25 working days for Rest of the World. If your order is considered lost, we will immediately send out a replacement or provide a full refund upon request.

What if my order is signed by someone else?

In case your order is showing as delivered but has not been signed by you please make sure you check with anyone in your household or neighbours. You can also call RoyalMail on 0345 774 0740 with your tracking number to make any enquires or visit your local Depot.

What are the latest Delivery Dates for Christmas

Saturday 19 December 2nd Class Signed For®
Monday 21 December 1st Class Signed For®
Wednesday 23 December Express Delivery Guaranteed®